Frequently Asked Questions
Everything you need to know about shopping with Figures Toy Company.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination and customs processing.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for unworn, unwashed items in their original packaging with tags attached. Please note that certain limited edition collectibles and personalized items may be final sale.
How do I know which size to order?
Each product page includes a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our measurements to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.